Here are a few examples of what clients are saying about DCA
   

“DCA has a long history very much rooted in telecom deregulation and telecom billing, and the ability to be in the business that long demonstrates the ability to get things done correctly, and get things done efficiently. Their systems are fully robust and they have the ability to build just about any service - from wireless to data to plain old telephone service to long distance. We have a very wide spectrum of products at Matrix, and DCA has the ability to provide us a platform that allows us to build that.”

--Chuck Taylor, President, Matrix Telecom


“DCA understands my business and they act more like a partner then a vendor. When I needed some enhancements to take advantage of a market opportunity, they built the features I needed quickly and with high quality. More than once DCA has helped me get new revenue without excessive time or cost.”

--Darrell Overturf, V.P. Billing Services, NOS Communications


“DCA handles everything we throw at them. Over the years we’ve had some really unusual and unique requests, not just billing long distance, but also local and overnights, and you name it, they will handle it. They’ve been really good to us - they make it easy. As far as teamwork goes, we really consider them an extension of ourselves.

“In terms of helping us grow or increase profitability, it seems like whatever we ask DCA to do, they can do it, and they can do it fast. I’d say in the way of growth, DCA has really helped us as we’ve gotten into mobile. You know, we could have built our own mobile billing system, but DCA had already been doing it, so they were there to help us. They’ve been willing to do whatever’s necessary to meet our needs. That’s been the most important thing to us.”

--Joe Koppy, President & CFO, NOS Communications


“From a competitive standpoint, we’re able to deliver a customer’s bill the way that they would design it themselves. That’s phenomenal. To be able to give it to a customer exactly the way they want it, in addition to offering them a wide variety of different vendors’ services, that’s just a gargantuan task that DCA is able to pull off. That is, alone, a huge competitive advantage because a lot of telcos can’t do that. A lot of telecom carriers just won’t do it. DCA makes it possible for us to be able to do that.

“A lot of the other systems that are out there just aren’t as flexible and they don’t seem to want to be as flexible. Some companies have an attitude of “this is the product, take it or leave it,” and DCA doesn’t function that way. We’ve had the option of doing billing ourselves, but I just think the efficiency that we get with DCA and the job that DCA does on the account management side, on the customization side of things, it makes it too convenient.”

--Chris Surdenik, President, Call One


“The thing that really sticks out in my mind in how DCA is different from other billing companies that we’ve worked with in the past is that DCA doesn’t seem to have a “we can’t do this” attitude. Anything that we’ve thrown at them, they’ve been able to do for us. They have a lot of very creative people within the company, and they understand what our needs are. Together, we’ve been able to both be flexible and develop a solution that works for us, and works for our customers.”

--Scott Goodwin, CEO, Vinculum Communications


“DCA’s “can do” attitude really made an impression on us. It’s great to have a relationship with senior management to get the ball rolling, but once the deal’s consummated it still takes the companies and all the employees to work together, and that has been instrumental in the success of this project. They’re dedicated to the project. Other (billing and back office) vendors we’ve talked to are great companies, been around for years, but they just couldn’t be as competitive in finding a solution for what our requirements were, and DCA stepped up to the task. They’re willing to roll up their sleeves, they’re committed to getting the project done, and the cost of doing business was very negotiable in setting up these intricate systems. I would highly recommend DCA.”

--Joe DePetro, President, Vinculum Communications


“We did an acquisition about a year and a half ago and we were required to replicate the online service portal that the provider had and we didn’t have any specs. We had screen shots and the user’s manual, and DCA was able to take that and be able to replicate that system, and in fact it’s almost indistinguishable from the original. They were able to come in, and in a period of three or four months, design a system that probably took years to build. It was absolutely transparent, and the customers really didn’t know that there was a difference. It was outstanding performance on a difficult challenge.”

--Chuck Taylor, President, Matrix Telecom