DCA Remote With DCA Remote, DCA Services’ Application Service Provider solution, running your OSS and managing your back office just got easier. Simply access our software through a secure Internet connection and you have all the tools you need. Using this ASP model, you’re spared the expense of building or buying an OSS system, maintaining hardware, upgrading software, and managing an IT staff—while continuing to maintain control over critical business functions. No systems to buy; no software to upgrade; no IT staff to manage! What’s more, with our service bureau model, you can pick and choose the components you’d rather outsource: provisioning, call center, accounts receivable, collections, print and mail, and much more! Remote Order Entry Your sales force can instantaneously send orders to DCA’s customer care module using DCA Remote Order Entry. Envoice Offer your customers the convenience of paying their bills and maintaining their accounts online with Envoice™, DCA’s electronic billing and Internet self care tool. This online customer care package will minimize your customer service calls and virtually eliminate the hard costs of printing and mailing a bill. More importantly, you can customize your Envoice™ home page with special marketing messages that promote new product and service offerings—allowing you to cross-sell and up-sell additional products to your end-users. NetAgent With DCA, your sales force or agents have direct access to information contained in DCA’s customer care module, through NetAgent. Through access to NetAgent, agents can:      • Review their customer base for status and productivity of ANIs      • Use data mining tools to predict customer churn      • Maintain user accounts via the Web, while keeping a high level of security