A telecom reseller developed a business plan calling for aggressive international growth, but had no in-house capability to support multi-language or non-US Dollar currency invoicing. Wanting to focus all its resources and investment on sales, the company turned to DCA to provide the multi-language, multi-currency billing support it needed.
After identifying the target populations, and the corresponding languages and currencies, DCA prepared a project plan for supporting its customer’s needs in several functional areas, including customer care, billing, payment processing and provisioning. Within a short period of time DCA had customized its billing systems and customer facing portals to support the relevant languages and currencies, and established off-shore payment processing arrangements.
Empowered by DCA’s flexible and scalable billing services, the reseller was able to aggressively implement its international growth plans with zero billing operations difficulties.